In 2014 we reviewed how sustainability is managed throughout our business. This was in recognition of the constantly developing demands of society, the economy, resource constraints and regulations to ensure that our approach remains relevant and aligned with the views of our stakeholders.

We identified five key themes which we use to explain and implement our approach, both internally and externally. These reflect our focus at both strategic and operational levels which are described below:

Our Communities: contributing to the establishment and maintenance of thriving and sustainable communities through direct investment, design and collaboration with stakeholders

Our communitie

Our Customers: identifying and meeting our customers' needs and expectations of value, quality and service.

Our customers

Our Environment: minimising our environmental footprint throughout our supply chain by improving operating practices and creating new homes that are environmentally efficient through the life cycle of design, construction and occupancy.

Carbon Footprint 2015

Our People: promoting a supportive culture that enables our employees to develop their talents and skills over long and fulfilling careers.

Our people

Health and safety: protecting our employees, subcontractors, customers and stakeholders affected by our activities.

Health And Safety 2015

To read more about governance and the key sustainability risks we have identified please click on the links below:


Key sustainability risks

The diagram below shows how the Group manages Sustainability:

PLC Board

PLC Board – Responsible for identifying, evaluating and managing significant risks and opportunities, including Social, Ethical and Environmental (SEE) risks.


Risk Committee – Responsible for risk management and internal control. It also takes account of guidance on CR related disclosures, such as guidance established by the Association of British Insurers (ABI).


CR Committee – Responsible for sustainability. Duties include preparing and implementing policies; setting objectives and targets; liaising with Group management and stakeholder communication.


Divisional Commercial Directors – Responsible for cascading information and management guidance to the operating businesses and promoting best practice across the Group.


Operating Businesses – Managing Directors are responsible for implementation of sustainability policies and initiative and provision of KPI data.