ThemeObjectiveActions and Measurement

Our Customers

Our customers icon
Continue to improve the quality of customer interaction during and following the home-buying processImprove quality and frequency of customer communication
Continue to work with lending stakeholders to ensure customers know about, understand and can access mortgage products best suited to themEnsure customers understand the financing options available to them
Ensure we satisfy and exceed customer expectations throughout the home-buying processImprove our customer experience and satisfaction rating

Our Environment

Carbon Footprint 2015
Continue to manage our carbon emissions effectivelyParticipate in the Carbon Disclosure Project and improve our performance and disclosure scores
Increase our use of sustainable concrete bricks as an alternative to clay bricksAim for a significant proportion of bricks we use to be concrete
Continue to investigate and invest in the use of off-site manufacturingIncrease the number of Space4 homes built where appropriate

Our People

Our People
Be the industry destination of choice for graduate, trainee and apprentice recruitmentProvide a range of attractive and inspiring career opportunities for young people
Consolidate our position as one of the UK's leading employers of ex-military personnel and adult up-skillingExpand the Combat-to-Construction and Up-Skill-to-Construction programmes across our operations and solicit feedback from those finishing their training
Continue to demonstrate commitment to equality and diversity throughout the businessMaintain accreditation in Employment and Customer Service at least at silver level

Health & Safety

Health And Safety 2015
Provide robust operational support through increased Group Health and Safety Department resourceCo-ordinate and provide practical risk based health & safety training across the workforce
Continue to raise health and safety awareness amongst our directly employed and supply chain workforceOngoing participation in industry led (HBF) initiatives
Strive to ensure the highest standards of Health & Safety across our workforce and sitesReduce the year on year Accident Incident Injury Rate per 1,000 workers

Our Community

Our Community
Continually improve engagement with local communities

Ensure our development schemes are subject to effective community consultation and seek to develop consultation techniques utilising digital and web-based media


Focus our Community Champions initiative on causes with genuine local need

Continue to provide high quality and accessible housing to people locally

Ensure our homes effectively target key housing needs and demands in the local area. In particular, we will focus attention on first-time buyers


Continue to improve build quality

Design our new housing developments so that they create a "good place to live"Design new homes and developments that align with the 12 Building for Life principles that relate to the quality of placemaking